Welcome to Floor Style Shop (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website modernfloorcovers.com and all purchases made through our platform. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and services are available to individuals aged 18+ who can form legally binding contracts. We reserve the right to refuse service to anyone at our discretion.

1.2 Intellectual Property Rights

All content on our website, including text, graphics, logos, and product designs, is our exclusive property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

User Responsibility: You agree not to use our site for any unlawful purpose or in any way that might harm, disable, or impair the site’s functionality.

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our premium flooring products including:

  • Engineered wood flooring (brushed & lacquered/oiled)
  • Laminate flooring and accessories
  • Luxury vinyl
  • Herringbone patterns
  • Cleaning & maintenance products
  • Installation equipment

However, slight variations in color or texture may occur due to monitor settings or natural material characteristics.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Professional Advice

While we provide product information, we recommend consulting with flooring professionals for specific installation advice.

3. Ordering and Payment

3.1 Order Process

Your order constitutes an offer to purchase. We accept orders when we send an order confirmation email. We reserve the right to cancel orders for any reason, including pricing errors or suspected fraud.

3.2 Pricing

All prices are in USD. We occasionally update prices and cannot honor previous pricing. International customers are responsible for any customs duties or taxes.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at checkout. You represent that you have the legal right to use your payment method.

User Responsibility: You must provide accurate payment information and report any unauthorized use of your payment method immediately.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information via email.

4.2 Shipping Options

We offer:

  • Standard Shipping ($12.95): Via DHL/FedEx, 10-15 business days after shipment
  • Free Shipping (Orders >$50): Via EMS, 15-25 business days after shipment

Delivery estimates exclude customs processing time. We ship worldwide except to certain Asian countries and remote areas.

4.3 Delivery Issues

Report damaged or incorrect items immediately with photos of the product and packaging. We’ll arrange replacements or refunds.

User Responsibility: You must provide accurate shipping information. We’re not responsible for delays due to incorrect addresses or customs holds.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery if items are unused and in original packaging. Non-returnable items include:

  • Opened cleaning products (floor cleaner, finish, polish)
  • Opened underlay products
  • Used installation equipment
  • Custom-cut flooring

5.2 Return Process

  1. Email [email protected] within 15 days
  2. Wait for return authorization (2 business days)
  3. Repackage items securely with original packaging
  4. Ship to: Floor Style Shop Returns, 4400 Vaneto Dr, Louisville, US 40216

Customers cover return shipping unless the return is due to our error.

5.3 Refunds

Refunds are processed within 5 business days of receiving returns, issued to the original payment method. Original shipping fees are non-refundable unless due to our error.

User Responsibility: You must follow return instructions precisely and ensure items are in resalable condition. Returns without RMA numbers may be refused.

6. Limitations of Liability

To the fullest extent permitted by law:

  • We’re not liable for any indirect, incidental, or consequential damages arising from product use
  • Our total liability for any claim related to these terms or your purchase is limited to the purchase price of the product
  • We’re not responsible for delays beyond our control (natural disasters, strikes, etc.)

Some jurisdictions don’t allow limitations on implied warranties or liability, so these limitations may not apply to you.

7. General Provisions

7.1 Changes to Terms

We may update these terms at any time. Continued use after changes constitutes acceptance.

7.2 Governing Law

These terms are governed by Kentucky law. Disputes will be resolved in Louisville courts.

7.3 Contact Information

For questions:

Floor Style Shop
4400 Vaneto Dr
Louisville, US 40216
Email: [email protected]