At Floor Style Shop, we’re committed to providing premium flooring solutions with exceptional service. Below you’ll find answers to common questions about our products, delivery, and policies. For further assistance, contact our flooring experts at [email protected]

Product Information

What types of flooring do you specialize in?
We specialize in premium engineered wood flooring including brushed & lacquered, brushed & oiled, and herringbone styles. We also offer luxury vinyl, laminate flooring, and complete flooring solutions including underlays, installation equipment, and maintenance products.
How do I choose between lacquered and oiled engineered wood flooring?
Lacquered finishes provide a durable, glossy surface that’s easy to clean, while oiled finishes offer a more natural look and can be spot-repaired more easily. Our flooring experts can help you determine which best suits your lifestyle and design preferences.
Do you offer samples of your flooring products?
Yes, we can provide samples of our premium flooring materials. Please contact our customer service team to arrange sample shipments.

Ordering & Account Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions.
How can I track my order?
Once your order is dispatched, you’ll receive tracking information via email. You can use this to monitor your shipment’s progress through either DHL, FedEx, or EMS’s tracking systems.
Can I modify or cancel my order after placement?
Please contact us immediately at [email protected] if you need to modify or cancel an order. We process orders quickly, so timely notification is essential.

Shipping & Delivery

What are your shipping options and costs?
We offer two shipping methods:
Standard Shipping ($12.95): Via DHL or FedEx, typically delivered within 10-15 days after dispatch (1-2 day processing).
Free Shipping: For orders over $50 via EMS, typically delivered within 15-25 days after dispatch.
Do you ship internationally?
Yes, we serve customers worldwide except for certain Asian and remote regions. International customers are responsible for any customs fees or import taxes.
How is my flooring packaged for shipping?
All premium flooring materials are carefully packaged with protective materials to ensure they arrive in perfect condition. We pay special attention to climate considerations for wood products during transit.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery receipt. Items must be in original, unused condition with all packaging. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective products.
How long does it take to process a refund?
Once we receive and inspect the returned items, refunds are typically processed within 5-7 business days.

Installation & Care

Do you provide installation services?
While we don’t offer installation services directly, we provide all necessary installation equipment and can recommend professional installers in your area upon request.
How should I maintain my engineered wood flooring?
We offer a complete range of cleaning and maintenance products specifically formulated for our flooring. Regular sweeping and using our recommended floor cleaners will maintain the beauty of your investment. Avoid excessive water and use protective pads under furniture.
Can your flooring be used with underfloor heating?
Many of our engineered wood products are compatible with underfloor heating systems. Please check product specifications or consult with our experts for recommendations based on your specific heating system.

Didn’t find your answer here? Our Louisville-based flooring experts are ready to assist you with any additional questions about our premium products and services. Contact us at [email protected]